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Midwinter, Sydney

stablished in 2006, Midwinter Financial Services – a Bravura Company, is expanding to be at the forefront of an evolving digital landscape. We develop leading financial planning software solutions that enable financial advisers to provide quality advice to their clients.

Due to market growth, we’re looking for passionate and confident Application Support Specialists to join us to provide front-line support to Midwinter’s retail and corporate clients. You will be working on AdviceOS – an award-winning financial advice tool known for its intuitive interface and market-leading functionality.

About the role

Supporting new and existing AdviceOS users, addressing questions and requests relating to system functionality and navigation
Capturing and raising product enhancements, and proactively engaging with various stakeholders to implement software developments
Respond to all inbound customer inquiries within our service level agreements (SLA’s)
Utilise our internal CRM to accurately record all customer inquiries, as well as any information relating to the outcome/resolution
Maintain a strong working knowledge of Midwinter’s AdviceOS as well as its various applications
Develop, maintain, and deliver effective training plans to ensure the production of training materials.

The perks

Competitive salary and employee benefits scheme
Flexible working hours, we value work-life balance
Free yoga, Pilates, HIIT and many more classes
Parental (including secondary) leave policy
Newly renovated offices that inspire Agile and collaborative ways of working

Skills and experience

Experience providing customer support, preferably within the Australian financial services industry
The ability to develop rapport with clients and become a trusted partner for their business
Excellent verbal and written communication skills, with the ability to adapt to technical and non-technical audiences
Exceptional organisational and time management skills; the ability to appropriately prioritise and avoid mismanaging workflow
Ability to work well under pressure and communicate timelines to deliver
Be a team player, offer an opinion and support your team